International
Customer Service
Association

Message from the President

 
 
 
 

Meet your Board

It is our pleasure to introduce you to the 2008-2009 ICSA Board of directors.

Past President - Beverly Brewer-Irons Beverly has served the ICSA for many years and has consistently brought a level of enthusiasm and spirit that is unmatched. Beverly and her husband Don live in Jacksonville, Florida where Beverly works for ADP.

President - Bill Gessert Bill brings vision and leadership to his position with the ICSA and is eager to move the Association successfully into the future. Bill and his wife Lisa live in Staten Island, New York where Bill is Senior Partner with TeleSolutions Consultants LLC.

Director of Membership - Betty McCorkle Betty is well suited to serve in this capacity and has also served successfully as President of the CCSMG Chapter of the ICSA. Betty lives in Delaware where she is employed by DuPont.

Director of Chapter Development - Tom Rocca Tom has successfully served as Chapter President in the Atlanta Chapter of the ICSA. He and his wife Lucy live in Atlanta where Tom is President of KPI, Inc.

Director of Member Benefits - Diane MacPherson, CCSP Diane has served as President of the Kansas City Chapter. She and her husband live in the Kansas City area where Diane is Director of Customer Service Sales and Operations for National Seminars Group, a Division of Rockhurst University Continuing Education Center, Inc.

 
 

 

 


 

 

 

 



 


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