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2010 International Conference
September 19-22, 2010
Omni CNN Center
Atlanta Georgia
The ICSA is proud and excited to present its
2010 International Conference, 
to be held at the beautiful Omni Hotel at the
CNN Center in Atlanta Georgia on September 19
- 22, 2010.
Attendees will leave Atlanta enriched with a
deepened understanding of how to build and maintain
a customer service strategy within their organization
that positively impacts and feeds into the overall
strategic plan of their company.
We are thrilled to announce that our three Keynote
Speakers include: Kelly Ritchie, Senior VP of
Employee & Customer Services from Lands’ End;
Nancy Porte, VP of Customer Experience at Vovici;
and Scott Broetzmann, President and CEO of Customer
Care Measurement & Consulting. Each will share
their own experience with how to build and position
customer service as a strategy and how to promote
that to the highest levels of the organization.
Each of these individuals is coming to us on a
completely volunteer basis in support of the ICSA
and its Mission, as well as their commitment to
the profession of Customer Service!
Breakout sessions will feature practitioners
who will drill down the concept of service
as a strategy to the operational level
and provide attendees with tons of practical applications.
Coupled with built in opportunities to meet
and share with your fellow service professionals,
the conference promises to be of the highest value!
Speaking of value, the ICSA is committed to
keeping conference costs to an absolute minimum
for our attendees. We are pleased to offer an
Early Bird ICSA Member conference
registration fee of only $499.00!! ($649.00 for
non-ICSA members)
This bare-boned pricing includes all conference
activities and events. The pricing speaks to our
understanding of budget limitations within our
member organizations. In addition to the low conference
registration fee, we were able to negotiate an
extremely low room rate with the OMNI at this
stunning facility. ICSA Conference attendees will
be able to reserve rooms at the low rate of only
$179.00/night. Simply put - we want to see you
there and we do not want pricing to be an obstacle
to your attendance.
Please visit the following pages to learn more
about:
This is YOUR conference and
we are working hard to make it meaningful and
memorable. We look forward to seeing you in Atlanta
this September!
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